My rental from the Enterprise on Manchester Road in Kirkwood at the beginning of December was my third or fourth dealing with Enterprise at this location. They have always been efficient, helpful, and pleasant to deal with. This is the location and the staff I will always choose to deal with. They seem to be willing and cheerful about voluntarily doing a little bit more.
The rental experience was okay. When we took delivery of our rental, you could see that it hadn’t been cleaned. The manager was apologetic and discounted our bill. Our vehicle was comfortable and had great gas mileage. We opted to pump gas ourselves rather then letting Enterprise do it for us at a higher rate. The manager was kind and very polite.
As always, you are the best judge.
Received the rental vehicle on Sunday and instead of needing 2 days was 2 weeks and Enterprise was fine letting us have more time.
Great experience. The representative was very helpful. Despite being overloaded with customers as they opened early in the morning, he still found a way to get to me in a timely fashion, without ignoring others. I was very observant and what I was driving, and offered me an upgrade to a similar vehicle at no extra cost. The entire experience was pleasant and very professional. Would highly recommend.
I was quickly reminded that this location is very prejudice. I moved from St. Louis to Texas where I've never experienced any racism. But to no surprise I experienced it as soon as I walked into Enterprise. I will just stick to the airport or Brentwood locations.
Enterprise Rent A Car is a US Car Rental based in Kirkwood, Missouri. Enterprise Rent A Car is located at 11124 Manchester Rd, Kirkwood, MO 63122, USA.
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